What You Can Expect
Open to All
At Castlegate we value all young people as equals, regardless of their gender, race, ability, sexuality, or any other aspect that makes them who they are.
Our premises are accessible to wheelchair users. If you have any specific need that we do not already address, please feel free to contact us.
Confidentiality
Castlegate will not pass on any details about you to anyone else without your permission.
However, if we feel that you or someone else you tell us about is in serious danger, we may not always be able to keep your confidence. We will always discuss this with you in advance if possible.
If you wish, you can read more about our confidentiality policy
Complaints and Comments
We value your views and opinions about Castlegate and the service you receive. If you have any comments or complaints, please:
- Speak to a worker
- Fill in a feedback postcard in the drop-in
- Contact the Head of Youth Service, Paul Herring at:
York Youth Service,
Kingswater Centre,
Kingsway North,
Clifton,
YO30 6JA. Tel: (01904) 552350
We welcome the chance to put things right, so please let us know if they are not.